Shipping Policy
At Halora, we are committed to delivering your skincare essentials safely and efficiently. Please review our shipping policy below for full details on order processing and delivery timelines.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed, you will receive a confirmation email with tracking information (where available).
Delivery Time
Estimated delivery time is 3–10 business days, depending on your location and courier service availability.
Please note that delivery times are estimates and may vary due to factors such as:
-
Courier delays
-
High order volumes
-
Weather conditions
-
Public holidays
Shipping Fees
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
Tracking Your Order
Where applicable, tracking details will be provided once your order has been dispatched. Please allow up to 24–48 hours for tracking information to update.
Incorrect or Incomplete Address
Please ensure all shipping details are correct at checkout. Halora cannot be held responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Delayed Orders
If your order has not arrived within 10 business days, please contact us at [your email address], and we will be happy to assist you.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with clear photos of the packaging and products so we can resolve the issue promptly.