Contact

Contact Us

We’re here to help.

If you have questions about our products, your order, or general enquiries, please reach out using the contact form below. We aim to respond as quickly as possible during business hours.

How to Get in Touch

📩 Contact Form
Please include:

Your full name
Order number (if applicable)
A clear description of your enquiry

This helps us assist you more efficiently.

Customer Support Hours

Monday – Friday
09:00 – 17:00 (excluding public holidays)

Important Notes

Order-related queries should be submitted within 48 hours of delivery where applicable.
For hygiene and safety reasons, we cannot assist with issues related to used or opened skincare products, unless the item arrived damaged or incorrect.
We do not provide medical or dermatological advice.

Response Time

We aim to respond to all enquiries within 1–2 business days.

Shipping & Delivery

Find answers to common questions about our shipping process

What courier are you using?

We partner with trusted courier services to ensure your order arrives safely and on time. The specific courier may vary based on your location and the size of your order.

What is the courier fee?

Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on orders over a certain amount. Check our shipping policy for current rates.

How long does delivery take?

Processing time is 1-2 business days before shipment. Standard delivery typically takes 3-10 business days.

How do I track my package?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the courier's website or through the tracking link provided in your shipping confirmation.

Do you ship internationally?

Yes, we ship to select international destinations. International shipping times and costs vary by location. Additional customs fees may apply depending on your country.

What if my package is delayed or lost?

If your package is delayed beyond the estimated delivery date or appears to be lost, please contact our customer service team. We'll work with the courier to locate your package or arrange a replacement.