Refund & Exchange Policy

At Halora, customer satisfaction is important to us. Due to the nature of skincare and personal care products, we have strict policies in place to ensure hygiene, safety, and fairness for all customers.

Please read this policy carefully before making a purchase.

All Sales Are Final

For hygiene and safety reasons, all skincare products are final sale.
We do not accept returns or exchanges for:

Opened products
Used products
Products with broken seals
Change of mind
Skin reactions or personal sensitivity

We strongly recommend reviewing product descriptions and ingredient lists carefully before purchasing.

Damaged or Incorrect Items

Refunds or replacements will only be considered if:

You received the wrong item, or
Your item arrived damaged or defective

To qualify, you must contact us within 48 hours of delivery and provide:

Clear photos of the damaged product
Photos of the original packaging
Your order number

Requests submitted after 48 hours will not be accepted.

Approved Refunds

If your refund request is approved:

Refunds will be issued to the original payment method
Shipping fees are non-refundable
Processing times may vary depending on your payment provider

We reserve the right to refuse refunds if evidence is insufficient or if the product shows signs of use.

Exchanges

Exchanges are only offered in cases where:

The incorrect item was sent, or
The product arrived damaged

Exchanges are subject to product availability. If the item is unavailable, a refund or store credit may be issued at our discretion.

Skin Reactions Disclaimer

Individual skin responses vary. Halora is not responsible for allergic reactions, irritation, or sensitivity. We recommend conducting a patch test before full use of any product.

Lost or Delayed Packages

Once an order has been shipped, Halora is not responsible for delays caused by courier services, customs, or external factors beyond our control.

If a package is confirmed as lost by the courier, we will assist where possible, but refunds are not guaranteed.

Policy Changes

Halora reserves the right to update or modify this policy at any time without prior notice. The version displayed on our website at the time of purchase will apply.