FAQ

Frequently Asked Questions (FAQ)

1. What kind of products does Halora sell?

Halora offers a curated selection of skincare products, with a strong focus on Centella Asiatica–based formulations and other supportive ingredients such as niacinamide, hyaluronic acid, and glycerin. Our products are chosen to support hydration, calming, and skin-barrier health.

2. Are your products suitable for sensitive skin?

Many of our products are selected for their gentle and soothing properties and may be suitable for sensitive skin. However, skin reactions vary. We always recommend reviewing the ingredient list and performing a patch test before full use.

3. Do you manufacture your own products?

No. Halora does not manufacture skincare products. We carefully source and curate products from external suppliers based on ingredient quality, formulation focus, and skin-supporting benefits.

4. Are your products cruelty-free or vegan?

Product attributes such as cruelty-free or vegan status vary by item and supplier. Please refer to individual product descriptions for the most accurate information.

5. How long does delivery take?

Delivery typically takes 3 to 10 business days, depending on your location and courier conditions. Processing times may vary during peak periods.

6. How will I know when my order has shipped?

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.

7. Do you offer refunds or exchanges?

Refunds and exchanges are handled in accordance with our Refund & Exchange Policy. For hygiene and safety reasons, opened or used skincare products are not eligible for return unless the item arrived damaged or incorrect.

8. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with clear photos of the item and packaging. We will assess the issue and advise on the next steps.

9. Can I cancel or change my order after placing it?

Orders are processed quickly. Once an order has been confirmed, changes or cancellations may not be possible. Please contact us as soon as possible, and we’ll do our best to assist.

10. Do you offer skincare advice or medical guidance?

No. Information provided on our website is for general informational purposes only and does not replace professional medical advice. If you have specific skin concerns or conditions, we recommend consulting a qualified skincare professional or dermatologist.

11. How do I know which products are right for me?

Product descriptions include ingredient highlights and intended benefits to help guide your choice. If you are unsure, start with gentle, hydrating products and introduce new items gradually.